1. What is a Z-Credit?

Each game you download costs a certain number of Z-Credits. You can purchase Z-Credits through your Zeebo console, which keeps a running balance of your Z-Credits. Z-Credits are deducted from your balance every time you download a game, and added when you buy more Z-Credits.

2. How to buy Z-Credits

Go to the Home screen and choose Shop on the Z-Wheel. The Zeebo Mall will be displayed. Next choose Buy Z-Credits from the Z-Wheel at the top of the screen. You'll then have the chance to buy Z-Credits, using a credit card or other payment method of your choice.

3. Problems while buying Z-Credits: Payment Failed

If you get a "Payment Failed" message while attempting to purchase Z-Credits, it may be because you entered incorrect information, or because your payment account (credit card, debit card or whatever payment method you chose) may not have sufficient available funds. Try the following steps:

• Review your purchasing information, change it to correct any errors and re-submit. Make sure details such as your name, credit or debit card number, expiration date and other information is correct. Make sure your name matches the name on your credit card.
• Check the account balance on whatever payment method you are using and increase the balance if necessary.
• If neither of these steps works, try a different payment method.
• If you continue to have problems, you can contact our Service Center by calling (11) 3018-8080. You will not be charged until your transaction is complete.

4. Problems while buying Z-Credits: Transmission Errors

If you are experiencing transmission errors during the payment process, it may be because of poor wireless reception. You can check your wireless reception by viewing the signal strength indicator in the upper left-hand corner of the screen. The more bars displayed (from zero to five), the stronger the signal, resulting in faster downloads and better network performance. If your signal is weak, you may be able to improve it by doing the following:

• Avoid placing the Zeebo on a metal surface or inside a metal enclosure (like a steel cabinet or bookcase).
• If convenient, position your Zeebo near a window.
• Move your Zeebo to another location and see if reception improves.

Reception may also depend on weather and other conditions. If you lose your network connection while buying Z-Credits, registering or downloading a game, you can try again when reception improves.

5. Updating your current Z-Credit balance

You can see your recent Z-Credit balance displayed on the upper right of the screen and in the Setup menu next to My Z-Credits. However, the number of Z-Credits displayed may not reflect your latest boleto or debit transactions. To update the number and see your current balance, go to the Setup menu by choosing *Setup* on the Home screen. Use the up or down controls (directional pad or left stick on your Z-Pad) to select the Z-credits roller. Then choose Check Balance from the menu. Your balance will be updated to match your most recent transactions.

6. Can I transfer my Z-Credits to someone else, or redeem them for money?

Your Z-Credits are assigned permanently to your console and cannot be transferred or redeemed.

7. What happens to my Z-Credits when I sell, give away or stop using my Zeebo?

If you sell or give your console to someone else, any unspent Z-Credits you've purchased stay on that console and can be used by the new owner. You cannot keep them for your own use.

8. Obtaining a Z-Pass card for Debit Transactions

For your security, you must have a Zeebo pass card in order to complete a debit transaction. Please call our Service Center at (11) 3018-8080 to request a pass card. A card will then be sent to you via postal mail. Follow the instructions that come with the card to complete your transaction.